Return policy

Return Policy 

Welcome to SOPKOM! Our return policy aims to ensure a transparent and fair process for both users and sellers. Please read the following guidelines carefully:

For Users:

1. Returns and Refunds:

1.1 Eligibility:

You may be eligible for a return within 7 days from the date of purchase, depending on the type of product. Please check the product description for specific return eligibility.

1.2 Conditions for Return:

Products must be unused, in the original packaging, and in the same condition as received.

Certain items, such as perishable goods or personalized items, may not be eligible for return.

1.3 Initiating a Return:

To initiate a return, please contact our customer support at info@sopkom.com within the specified return period.

1.4 Refund Process:

Refunds will be processed within 15 days of receiving the returned item. The refund will be issued to the original payment method.

2. Return Shipping:

Users are responsible for return shipping costs unless the return is due to a SOPKOM error or a defective product.

3. Exchanges:

At this time, we do not offer exchanges. Users can return the original item and place a new order.

For Sellers:

1. Seller Responsibilities:

1.1 Communication:

Sellers are responsible for clearly communicating their return policies on product listings

1.2 Processing Returns:

Sellers are expected to process returns promptly upon receiving the returned item.

1.3 Refund Responsibility:

Sellers will be responsible for refunding the purchase price in the event of an eligible return.

2. SOPKOM Support:

2.1 Dispute Resolution:

SOPKOM will assist in resolving disputes between users and sellers regarding returns and refunds.

2.2 Communication:

Sellers should promptly respond to SOPKOM's inquiries regarding returns and provide necessary information.

3. General Guidelines:

1. Communication:

Open and transparent communication between users and sellers is encouraged throughout the return process.

2. SOPKOM Discretion:

SOPKOM reserves the right to intervene in the return process to ensure fairness and adherence to our policies.

3. Changes to the Policy:

SOPKOM may update this return policy from time to time. Sellers and users will be notified of any changes.

Contact Us:

If you have any questions or concerns about the return policy, please contact us at info@sopkom.com.

 

By using SOPKOM, you agree to the terms outlined in this Return Policy.

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