Refund Policy

Welcome to SOPKOM! Our refund policy outlines the terms and conditions for processing refunds on our platform. By using SOPKOM, you agree to adhere to the following refund policy:

1. Eligibility for Refunds:

1.1 Faulty or Defective Products:

Users may be eligible for a refund if the product received is faulty, defective, or significantly different from the product description.

1.2 Non-Delivery:

A refund may be issued if the product is not delivered within a reasonable timeframe, subject to the shipping terms specified in the product listing.

2. Requesting a Refund:

2.1 Timely Notification:

Users must notify SOPKOM's customer support at info@sopkom.com within 7 days of receiving the product to initiate a refund request.

2.2 Required Information:

Users should provide detailed information about the issue, including supporting evidence such as images or a description of the problem.

3. Refund Process:

3.1 Inspection:

SOPKOM will review the refund request and may require additional information or evidence for validation.

3.2 Refund Approval:

Once the request is approved, SOPKOM will process the refund within 15 days to the original payment method.

3.3 Non-Refundable Items:

Certain items, such as perishable goods or personalized products, may not be eligible for a refund. The product listing will specify non-refundable items.

4. Return Shipping:

4.1 SOPKOM Error:

If the return is due to a SOPKOM error, SOPKOM will cover the return shipping costs.

4.2 User Error:

Users are responsible for return shipping costs if the return is due to a change of mind or user error.

5. Refund Amount:

5.1 Original Payment Method:

Refunds will be issued to the original payment method used for the purchase.

5.2 Deductions:

SOPKOM reserves the right to deduct any applicable transaction fees or charges from the refund amount.

6. Dispute Resolution:

6.1 SOPKOM's Role:

SOPKOM will facilitate dispute resolution between users and sellers regarding refund disputes.

6.2 Communication:

Users and sellers are encouraged to communicate openly to resolve refund-related issues.

7. Changes to the Refund Policy:

7.1 Notification:

SOPKOM may update this refund policy. Users will be notified of any changes, and continued use implies acceptance of the modified policy.

8. Contact Us:

If you have any questions or concerns about this refund policy, please contact us at info@sopkom.com.

By using SOPKOM, you agree to the terms outlined in this refund policy.