Refund policy

Refund Policy-

welcome to SOPKOM! Our refund policy outlines the terms and conditions for processing refunds on our platform. By using SOPKOM, you agree to adhere to the following refund policy:

1. Eligibility for Refunds:

1.1 Faulty or Defective Products:

Users may be eligible for a refund if the product received is faulty, defective, or significantly different from the product description.

1.2 Non-Delivery:

A refund may be issued if the product is not delivered within a reasonable timeframe, subject to the shipping terms specified in the product listing.

2. Requesting a Refund:

2.1 Timely Notification:

Users must notify SOPKOM's customer support at info@sopkom.com within 7 days of receiving the product to initiate a refund request.

2.2 Required Information:

Users should provide detailed information about the issue, including supporting evidence such as images or a description of the problem.

3. Refund Process:

3.1 Inspection:

SOPKOM will review the refund request and may require additional information or evidence for validation.

3.2 Refund Approval:

Once the request is approved, SOPKOM will process the refund within 15 days to the original payment method.

3.3 Non-Refundable Items:

Certain items, such as perishable goods or personalized products, may not be eligible for a refund. The product listing will specify non-refundable items.

4. Return Shipping:

4.1 SOPKOM Error:

If the return is due to a SOPKOM error, SOPKOM will cover the return shipping costs.

4.2 User Error:

Users are responsible for return shipping costs if the return is due to a change of mind or user error.

5. Refund Amount:

5.1 Original Payment Method:

Refunds will be issued to the original payment method used for the purchase.

5.2 Deductions:

SOPKOM reserves the right to deduct any applicable transaction fees or charges from the refund amount.

6. Dispute Resolution:

6.1 SOPKOM's Role:

SOPKOM will facilitate dispute resolution between users and sellers regarding refund disputes.

6.2 Communication:

Users and sellers are encouraged to communicate openly to resolve refund-related issues.

7. Changes to the Refund Policy:

7.1 Notification:

SOPKOM may update this refund policy. Users will be notified of any changes, and continued use implies acceptance of the modified policy.

8. Contact Us:

If you have any questions or concerns about this refund policy, please contact us at info@sopkom.com.

 

By using SOPKOM, you agree to the terms outlined in this refund policy.

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