Cancellation policy

Cancellation Policy

Welcome to SOPKOM! Our cancellation policy outlines the terms and conditions for canceling orders or services on our platform. By using SOPKOM, you agree to adhere to the following cancellation policy:

1. Order Cancellation by Users:

1.1 Eligibility:

Users may request an order cancellation within 3 hours of placing the order, subject to the specific product or service cancellation policies outlined in the product listing.

1.2 Cancellation Process:

To cancel an order, users must contact SOPKOM's customer support at info@sopkom.com and provide the order details.

1.3 Refund for Canceled Orders:

If the cancellation request is within the eligible period, SOPKOM will process a refund to the original payment method used for the purchase.

2. Seller Responsibilities:

2.1 Notification:

Sellers are notified promptly of user-initiated cancellation requests.

2.2 Confirmation:

Sellers must confirm the cancellation and initiate the refund process promptly.

3. Order Cancellation by SOPKOM:

3.1 SOPKOM Discretion:

SOPKOM reserves the right to cancel an order in the event of product unavailability, pricing errors, or other unforeseen circumstances.

3.2 User Notification:

Users will be notified promptly of any order cancellations initiated by SOPKOM.

4. Non-Refundable Items:

4.1 Exclusions:

Certain items or services may be non-refundable or have specific cancellation terms. Users are encouraged to review product listings for details.

5. Changes to the Cancellation Policy:

5.1 Notification:

SOPKOM may update this cancellation policy. Users will be notified of any changes, and continued use implies acceptance of the modified policy.

6. Contact Us:

If you have any questions or concerns about this cancellation policy, please contact us at info@sopkom.com.

Top